Refund and Returns Policy

Last Updated: August 12, 2026

This Returns & Refund Policy explains how we handle cancellations, returns, refunds, damaged products and incorrect orders placed through PeptideSupplierUK.com.

1. Cancelling an Order

To request cancellation, contact us as soon as possible.

Please provide:

• Full name
• Order number
• Email address used for the order
• Product(s) concerned
• Your cancellation request

If your order has not yet been dispatched, we will make reasonable efforts to stop it before dispatch.

2. Returning Products

Returned products should be:

• Securely packaged
• In their original condition where reasonably possible
• Accompanied by the relevant order information
• Returned using the instructions provided by us

Please retain your proof of postage or tracking information until the return has been completed.

3. Opened, Altered or Contaminated Products

Because our catalogue may include laboratory and research use products, buyer should not open, alter, repackage, relabel, contaminate or otherwise modify a product before requesting a return.

4. Incorrect, Missing or Damaged Orders

If you receive an incorrect, incomplete or damaged order, contact us as soon as possible.

Please provide:

• Order number
• Description of the problem
• Photographs of the product and packaging where appropriate
• Relevant batch or product information where available

Please retain the original packaging until the matter has been investigated.

5. Refunds

The refund will normally be made to the original payment method.

Refunds may apply to circumstances including:

• Eligible cancelled orders
• Eligible returned products
• Faulty products
• Incorrect products
• Orders that we cannot fulfil

Once processed, the time taken for the refund to appear in your account may depend on your bank or payment provider.

6. Third Party Brands

Peptide Supplier UK may supply products manufactured by independent third-party brands.

We are not necessarily the manufacturer of the products listed on our Website.

Product packaging, documentation, specifications and batch information may vary between manufacturers and batches.

We may communicate with the relevant manufacturer or supplier while investigating a product issue.

7. Return Procedure

Before returning a product, please contact our customer support team unless we have specifically instructed you otherwise.

Step 1: Contact Us

Email us with your:

• Order number
• Name
• Product information
• Reason for the return or cancellation, where relevant

Step 2 : Receive Instructions

We will review your request and provide the appropriate return instructions where applicable.

Step 3 : Return the Product

Package the product securely and use the return method specified by us where applicable.

Keep your proof of postage or tracking information.

Step 4 : Review

Once received, we may inspect the returned product where necessary to determine the appropriate resolution.

Step 5 : Refund or Resolution

Where you are entitled to a refund, replacement or other remedy, we will process it in accordance with applicable law and this policy.