Shipping Policy

Last Updated: August 12, 2026

This Shipping Policy explains how we process, dispatch and deliver orders within the United Kingdom.

1. Where We Deliver

We currently offer delivery to selected addresses within the United Kingdom.

Unless specifically stated on the product page or during checkout, we do not currently guarantee delivery to:

2. Delivery Charges

Delivery charges will be calculated and displayed during checkout before you submit your order.

Delivery costs may depend on:

Any applicable delivery charge will be included in the total amount payable before you place your order.

3. Order Processing Time

Orders are normally processed after successful payment and completion of our applicable order checks.

Our standard processing time is: 2 – 4 business days

Orders placed outside our normal business hours, on weekends or public holidays may be processed on the next business day.

Processing times may occasionally be longer during:

We will make reasonable efforts to inform affected customers.

4. Dispatch Confirmation

Once your order has been dispatched, we may send you a dispatch confirmation by email.

Where tracking is available, the dispatch confirmation may include:

Tracking information may take some time to become active after the parcel has been handed to the courier.

5. Order Tracking

Where a tracked delivery service is available, you can track your order using the tracking information provided after dispatch.

If your tracking information has not been updated for an extended period, please contact our customer support team.

Please provide your:

We will investigate the delivery status with the relevant courier where appropriate.

6. Delivery Address

You are responsible for providing accurate and complete delivery information when placing your order.

This includes:

We cannot guarantee that an address can be changed after an order has been dispatched.

7. Failed Delivery

A delivery may fail for reasons including:

You may be able to arrange delivery directly with the courier.

8. Incorrect or Missing Items

If you receive:

Please contact us as soon as possible.

Include your order number and relevant photographs or product information where appropriate.

We will investigate the issue and provide an appropriate resolution.

9. Research Use Only Products

Where a product is supplied as a Research Use Only (RUO) product, it is supplied for its stated lawful research purpose and not for human or veterinary use unless expressly authorised and marketed for such use.

Our delivery service does not change the intended use, legal status or applicable restrictions associated with a product.

Customers are responsible for ensuring that their intended purchase and use complies with applicable laws and the product’s stated intended purpose.

Our Terms & Conditions and Research Use Only Disclaimer contain further information.

10. Third-Party Brands and Manufacturers

Peptide Supplier UK may supply products from independent third-party brands.

We may act as a retailer or supplier of products manufactured by third parties and are not necessarily the manufacturer of the products we sell.

Product packaging, documentation and presentation may vary depending on the manufacturer, product and batch.

Where this affects delivery, relevant information will be provided during the purchasing process where reasonably possible.

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